Last updated: April 8, 2026
WisePH does not sell products
WisePH is an informational blog. Specifically, some articles contain affiliate links to products on Shopee, Lazada, and TikTok Shop. When you click one of those links and make a purchase, the transaction happens entirely on that platform. In other words, WisePH is not the seller. We do not collect payments, hold inventory, or process orders.
As a result, we cannot process refunds, exchanges, or return requests on your behalf. Instead, go directly to the platform where you placed the order for any issue with a product.
How to return a product by platform
Each platform has its own buyer protection program. Below is a quick guide on where to go for each one. However, note that steps may change as platforms update their apps.
Shopee returns
Generally, Shopee offers buyer protection on eligible orders. To request a return or refund, go to Me > Purchases, select the order, and tap Return/Refund. However, you must file the request within Shopee’s return window, which varies by seller and product category. For full details, visit Shopee Buyer Protection.
Lazada returns
Similarly, Lazada’s buyer protection covers most orders. To file a return, go to My Orders, select the item, and tap Return Item or Get Support. In general, you have up to 7 days from delivery to request a return on most items. For full details, visit the Lazada Help Center.
TikTok Shop returns
TikTok Shop has a buyer protection policy for eligible purchases. To file a return, open the TikTok app, go to Profile > Orders, select the order, and tap Apply for Return/Refund. Similarly, return windows and eligibility depend on the seller and item type. For full details, use the support option inside the TikTok app.
Return process at a glance
What WisePH can help with
While we cannot process returns, we can still help in these ways:
- Point you to the correct platform support page
- Help you identify which platform you ordered from, if unclear
- Remove or flag a broken or misleading affiliate link on our site
To reach us, use the contact form on this site. Additionally, include your order details and the article where you found the link so we can help faster.
Affiliate disclosure reminder
WisePH earns a small commission when you buy through our affiliate links. Specifically, this does not add any cost to your purchase. Furthermore, it does not affect our editorial recommendations. We only link to products and platforms we consider relevant and useful for our readers.
Changes to this policy
We may update this page as we add new affiliate platforms or partnerships. When we do, we update the date at the top of this page. As a result, we recommend checking back occasionally if you have questions about a specific platform or product category.
